Marlborough, England
0 comments

I ordered two rings for myself and my husband for a wedding blessing, when the rings arrived they were huge, at least two sizes two big so had to return them, there is nothing on the website stating customs charges but I had to pay £8.00 customs fee to UK postal service for delivery and then another £10.00 to return them.I sent several emails to FJ and have not had a reply to any.

I have received an email to say credit has been made but it has still not appeared in my bank - again I emailed to query this, no reply, the customer service is appalling. DO NOT ORDER IF YOU LIVE IN THE UK it is not worth the hassel, there are many sites selling pieces of jewellery just as nice in the UK.

I will never use this company again.

Monetary Loss: $80.

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